EIT Climate-KIC (Knowledge and Innovation Community) is Europe’s foremost climate innovation initiative. Our mission is to leverage the power of innovation to build a zero-carbon, climate-resilient, just, and inclusive society. Climate-KIC’s strategy, Transformation, in Time, responds to the need for a 1.5° aligned, systemic approach to reversing global warming and developing climate resilience, commensurate with the complexity, scale and requisite pace of response to the climate challenge.
Established in 2010 and headquartered in Amsterdam, we orchestrate a community of more than 400 organisations comprised of large corporations and SMEs, municipal and regional governments, universities and research institutes, as well as non-governmental organisations and uncommon actors. We are an organisation of circa 160 people. We operate out of 13 hubs across Europe and conduct activities in 39 countries globally. We have historically managed €80-100 million per year in grants, provided predominantly by our founder and core funder, the European Institute for Innovation and Technology (EIT). We are transitioning to a multi-funder model with the objective of maintaining a flow of funds of circa €100 million annually to our community and to problem owners to deliver impact.
We use a portfolio approach for developing and deploying innovation, entrepreneurship, education and community mobilisation to unlock structural change in systems where emissions are tough to reduce – cities, land-use, industry, and finance. We do so by combining activities and innovation outputs from applied research, learning and reskilling, start-up incubation, movement building and innovation ecosystem building. Over the last ten years we have supported more than 4,500 businesses, in over 50 countries, that have gone on to attract over €1.5 bln of capital and featured regularly in the Forbes 30 under 30 European list. Our education programmes have influenced the lives of over 45,000 people who have launched a movement building alumni community. In 2019, we launched Deep Demonstrations, a demand-led methodology for composing innovation portfolios across technology, policy, finance, social change, citizen engagement, and other relevant levers of change, in order to find combinations of solutions that work on the ground (in context) and test transition pathways for value chains.
Our goals for 2027 are to ensure that 200,000 people across Europe are equipped with enhanced climate-relevant innovation and entrepreneurial skills; 10 million people benefit from improved resilience to the impacts of climate change; 50 cities, countries, regions and large scale businesses across Europe are achieving net-zero as a result of partnership with EIT Climate-KIC; 500 million tons of CO2 eq. emissions have been avoided cumulatively (approx. 1/10 annual EU production) and we have succeeded in leveraging €100 bln to scale-up innovations tackling climate change. Ultimately, we aim to contribute to a paradigm shift from a linear, industrial production system to circular, regenerative models, leveraging the power of our unique community of innovators and inspiring change beyond it.
Purpose of the role
The purpose of this role is to help shape and support the Climate-KIC community, mobilising it to act together for innovation excellence, for mutual value, and for positive change in the world through impact on climate change.
The absolute heart of our strategy and ultimately our ability to deliver meaningful impact on climate change, is the mobilisation of our Community and connecting with other Communities who are driving change. One of our key roles in acting as a system change agent is to provide the support, stimulus, and connectivity for these Communities and the people within them to find each other, generate transformative ideas and to take action.
For much of Climate-KIC’s history, we have predominantly had a set of relationships which existed within formal Partnership structures and often involved us being a grant funder. As we have shifted our strategy and named our role as being an orchestrator of systemic change, harnessing innovation, we have expanded the types of relationships we need to deliver on that strategy. This change in relationships is triggered by an expanding and diverse range of organisations, people, funders and businesses we work with, but critically it is also through a change in the relationships we hold with our current Partners and Community. The relationships we need are much deeper, more agile, able to respond much quicker, more complex and focused on delivering impact across systems, not only within individual projects. We are acting on the need for much more integrated ways of working with, mobilising and supporting best the multiple diverse stakeholders, partners, community members and citizens.
To that end we have recently concluded the high-level design of a new Community Model for Climate-KIC which will go live from early 2022. We are seeking a Memberships Manager to play a key role in bringing that Model to life, co-designing and implementing the relationship and value exchange needed to ensure our Community can thrive.
This role will require a highly innovative person, at ease with complexity and the uncertainty that comes with it. Mindset matters. We are looking for someone who combines systems thinking with a deeply practical, solutions-finding approach, and uses both to help shape a truly 21st century community; someone who can design and implement membership systems, structures, mechanisms, tools and processes that will enable EIT Climate-KIC to connect and inspire thousands of organisations across the world to effect change at a planetary scale.
Finally, what to expect in terms of ways of working. EIT Climate-KIC is in the course of a deliberate evolution to new organisational forms and structures that are designed to support a complex adaptive system – a ‘Team of Teams’. Our organisational design reflects the unusual multi-laterality and complexity of the work we are doing and the relationships we need to establish and sustain in order to do that work effectively. We draw inspiration from deliberately developmental, ‘teal’ organisations, holacracy and leadership in complexity approaches. It is our aspiration to be an organisation that makes the most of the capabilities and adaptive learning abilities of every one of its members through distributed leadership, empowerment and self-management, and intelligent risk-taking.
Working with fellow members of the Community Team and the Corporate Communications team to build a multi-channel communication approach to provide effective information to Community Members, and the broader ecosystem of organisations we work with. This includes transitioning our communications approach from one which is email-based to more interactive engagement via the ClimateHIVE Community platform, Community blogs, and providing consistent messaging to the community about Community events and activities across multiple channels.
The Memberships Manager will work with the Community Host and members of the Demand Generation and Ecosystem Building teams to identify gaps in our Community membership, such as capability, geographic coverage or impact alignment. The Community Team, Demand Generation and Ecosystem Building teams will collectively seek out organisations to fill these gaps, and work with colleagues across EIT Climate-KIC to identify opportunities for and build the relationships with our Community Members.
The Memberships Manager is responsible for overseeing all aspects of the Community Membership application and approval process, with support from the Community Host and Community Lead.
Once an organisation has successfully applied to be a Community Member, the Memberships Manager will co-ordinate their access to training and guidance materials on a variety of topics, including how to contact their relationship manager, how to access the ClimateHIVE Community platform to connect with other members, how to sign up for Community events, and how to access other Community Member benefits and services.
Business as Usual
The Community Team (primarily the Community Host and the Memberships Manager) is the primary interface for first line engagement with Community Members, and will play a key role in directing specific queries to the relevant colleague(s) within Climate-KIC (utilising the Salesforce CRM system to do so in a timely and effective way). The Community Team as a collective will also measure Community satisfaction and actively seek feedback regularly through the year to improve the experience of our members.
Member Termination and Off-boarding
The Memberships Manager is responsible for overseeing all aspects of the Community Membership termination and offboarding process, with support from the Community Host and Community Lead.
Community Events Management
The Memberships Manager will also assist with the design and planning of Community events, both online and offline. This will include working with the Community Host on development of delivery plans for events, incl. catering, physical & technical setup, moderation & host resource needs. The Memberships Manager will also provide support on event communications (event copy, event visuals, Eventbrite & Facebook events, etc.).
Key working relationships
- Community Lead
- Community Host
- Climate-KIC Community Members
- CEO, COO, CSO and CFO Climate-KIC
- Director of Digital Transformation
- EU Affairs Team
- Strategic Programmes Teams
- Deep Demonstrations Programme Office and Teams
- Demand Generation and Ecosystem Building Teams
- Communications Team
Required background and qualifications
- 5+ experience in community or membership management
- Experience in experimenting with membership outreach and business development approaches
- Evidence of being able to build effective and sustainable relationships internally and externally
- Innovative thinking and confidence to encourage creativity in others
- Ability to develop strong, long-term relationships with internal stakeholders and external community members
- Expertise in design thinking approaches, methodology and tools
- Expertise in deriving insight and using knowledge from data collected and analysed in decision-making, planning, cross organisational learning and external activities. This should include understanding of how to visualise / present meaningful information and insight for different uses and audiences
- Ability to manage complex processes and competing priorities
- Ability to effectively use and develop CRM systems
- Research skills, and evidence of an understanding of the climate change agenda
- Fluency in English language combined with excellent written and verbal communication skills; knowledge of other European languages highly desirable
- Facility with social media, web 2.0 and 3.0 communication and value exchange technologies
- Ability to develop, prioritise and manage work effectively
Qualities, Personal Style, and Approach
- Articulate and dynamic with highly developed interpersonal skills and the ability to communicate effectively with a diverse range of stakeholders
- A growth mindset
- Highly adaptable, flexible and resilient: able to work effectively in ambiguity and complexity and to respond dynamically to change
- Service-oriented attitude and commitment to continuous improvement
- ‘At home’ working with an international team and in a multi-disciplinary context
- Curious, ambitious, respectful and fearless
- Analytical with attention to detail and ability to learn quickly
- Ability to keep the big picture in mind while focusing on the basics of implementation
- A commitment to achieving social transformation in support of Climate-KIC’s mission
Our application and recruitment process
Climate-KIC values diversity and welcomes applications from all suitably qualified candidates regardless of age, gender, race, disability, sexual orientation, religion or ethnic background.
Your application should be written in English and consist of:
- a full curriculum vitae
- a covering letter describing briefly how your profile, skills and experience meet the criteria outlined in the person specification, and outlining your interest in and vision for the role.
- your current salary
- where you saw this role advertised.
Please send your full application using the “apply now” button above. You should state your full name, followed by the role for which you are applying for in the subject line of the email. The deadline for receipt of applications is 23.59 GMT on the date published on the job advert.
Receipt of your application will be acknowledged by email.
Your application will be reviewed on or around the closing date for the vacancy for which you have applied. If your application is shortlisted for interview, you will be contacted directly by Climate-KIC.
Candidates invited to a first interview, will be notified of the outcome and informed about next stages if they are successful.
NB/ This advertisement will be taken down from the website after the closing date so it is a good idea to copy and keep the text for reference to use should you be invited to interview.