JOB VACANCY

Digital Workplace Manager [Productivity and Experience Manager]

DIVISION
Tech team
CONTRACT
Permanent
APPLY BY
28 Apr 2021
SALARY
Competitive for Not-for-Profit Organisation
START DATE
As soon as possible
LOCATION
Successful position holder to be based in one of the following locations: Copenhagen, Warsaw, Valencia
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BACKGROUND

EIT Climate-KIC (Knowledge and Innovation Community) is Europe’s foremost climate innovation initiative. Our mission is to leverage the power of innovation to build a zero-carbon, climate-resilient, just, and inclusive society. Climate-KIC’s strategy, Transformation, in Time, responds to the need for a 1.5° aligned, systemic approach to reversing global warming and developing climate resilience, commensurate with the complexity, scale and requisite pace of response to the climate challenge.

Established in 2010 and headquartered in Amsterdam, we orchestrate a community of more than 400 organisations comprised of large corporations and SMEs, municipal and regional governments, universities and research institutes, as well as non-governmental organisations and uncommon actors. We are an organisation of circa 160 people. We operate out of 13 hubs across Europe and conduct activities in 39 countries globally. We have historically managed €80-100 million per year in grants, provided predominantly by our founder and core funder, the European Institute for Innovation and Technology (EIT). We are transitioning to a multi-funder model with the objective of maintaining a flow of funds of circa €100 million annually to our community and to problem owners to deliver impact.

We use a portfolio approach for developing and deploying innovation, entrepreneurship, education and community mobilisation to unlock structural change in systems where emissions are tough to reduce – cities, land-use, industry, and finance. We do so by combining activities and innovation outputs from applied research, learning and reskilling, start-up incubation, movement building and innovation ecosystem building. Over the last ten years we have supported more than 4,500 businesses, in over 50 countries, that have gone on to attract over €1.5 bln of capital and featured regularly in the Forbes 30 under 30 European list. Our education programmes have influenced the lives of over 45,000 people who have launched a movement building alumni community. In 2019, we launched Deep Demonstrations, a demand-led methodology for composing innovation portfolios across technology, policy, finance, social change, citizen engagement, and other relevant levers of change, in order to generate options and test transition pathways for place-based systems and value chains.

Our goals for 2027 are to ensure that 200,000 people across Europe are equipped with enhanced climate-relevant innovation and entrepreneurial skills; 10 million people benefit from improved resilience to the impacts of climate change; 50 cities, countries, regions and large scale businesses across Europe are achieving net-zero as a result of partnership with EIT Climate-KIC; 500 million tons of CO2 eq. emissions have been avoided cumulatively (approx. 1/10 annual EU production) and we have succeeded in leveraging €100 bln to scale-up innovations tackling climate change. Ultimately, we aim to become a leader in systemic innovation that contributes to a paradigm shift from a linear, industrial production system to a circular, regenerative model, leveraging the power of our unique community of innovators and inspiring change beyond it.

PURPOSE OF THE ROLE

As Digital Workplace Manager [Internal title: Productivity and Experience Manager] in Climate-KIC you will be ensuring that our fully cloud based digital workplace is well maintained and suited to the organisation, including our productivity solutions, end user equipment and IT service management. Responsibilities include:

  • Procuring, maintaining, developing and adoption of collaborative and office related software such as Office365, Adobe, MIRO etc.
  • Maintain a secure IT environment and GDPR compliant environment where security incidents are handled appropriately.
  • Managing and procuring for our web estate and domains.

You will be key in improving organisational productivity and collaboration through continuous improvement and adoption of the digital workplace and the IT tools and services offered. As part of the role, you will develop and implement Climate-KIC’s digital workplace and productivity strategy as your basis for delivering hardware, end user computing, communication and collaboration solutions that are well-formed and appropriate to business needs. You will be helping teams across the organisation to understand their requirements and how best to use our technology stack to achieve their business objectives.

This is a highly specialised and technical role that requires an IT specialist background and years of experience working with IT service management, system support, digital workplace software and security. It equally requires great servant leadership and an ability to engage with colleagues, understand their needs and translate this into technical solutions and organisational adoptions.

CAPABILITIES

  • Technology adoption: You have strong expertise in productivity platforms, including Office365, SharePoint and Azure, with an understanding of the technology landscape, licensing models and roadmap.
  • IT service management: You have proven ability to deliver IT service management both through managing 3. party vendors and with internal capabilities. You have an ITIL foundation certification.
  • Security and compliance: You understand GDPR requirements and can design and implement solutions that are both secure and compliant, as well as manage security incidents. You set policies and advice on security and compliance in using digital workplace tools.
  • IT Architecture: Designing and implementing an infrastructure architecture that seamlessly supports Climate-KICs application landscape and end user computing and utilises existing platforms to deliver the right quality solutions at the right price – being pragmatic yet ambitious.  
  • IT procurement: We follow public procurement rules, which requires both a strong understanding of the IT deliverables procuring for, the ability to translate that into a tender that optimize on both price and quality, and a structured and disciplined approach. You have experience leading IT procurement activities within your domain at all levels of complexity.
  • Communication: You will be working with many different people across the organization, at times of high pressure. Your communication capabilities are vital to ensure your stakeholders are bought into the work we do together, understand complex processes, and work effectively with you. 

TYPICAL TASKS MAY INCLUDE

  • Maintain digital workplace roadmap aligned with the overarching IT strategy and roadmap
  • Provide support, advise, and training for users
  • Develop and engage an Office365 super user group
  • Supplier Management and Service Delivery Management
  • Design, develop, implement and continually improve service management processes and procedures
  • Create and implement IT policies and procedures to complement the tools that we use
  • Lead procurement and deployment activities on current and new IT technologies and services
  • Implement new productivity solutions and maintain and develop existing solutions
  • Develop, maintain and improve security and compliance of infrastructure and productivity suite, ensuring that our infrastructure and productivity suite suite meets the security requirements and GDPR rules

RESPONSIBILITIES

  • Coordinating deliverables and solutions across different IT platforms.
  • Effectively engaging and collaborating with programme teams and enabling teams to understand their roadmaps and strategies. Translating that into tech requirements and involving the right colleagues in the Tech team in understanding and implementing.
  • Mature processes and improve implementation methodologies and operating models, including ITIL processes such as asset management, incident and problem management, change management, test and training methodologies as well as tooling.
  • Contribute creatively to developing and implementing the IT strategy and roadmap, including emerging technologies.
  • Sparring and advice on IT security and compliance, providing policy formulation and audit replies

REQUIRED BACKGROUND & QUALIFICATIONS

Qualifications

  • 3 years plus experience in this role
  • ITIL foundation or equivalent
  • ITIL practitioner or equivalent
  • IT security fundamentals
  • GDPR fundamentals
  • Project Management (Prince2 or equivalent)

Experience

  • Leadership: We are working in a fast-moving environment, with multiple needs, sometimes in conflict with each other.  Your leadership is an essential ingredient in our success – inspiring the teams you work with, supporting your colleagues, showing the way, providing constructive challenge, and taking bold decisions. Through your technology thought leadership you will set the agenda and lead the way on our productivity and collaboration activities.
  • Project management:  Procuring and implementing new IT solutions are complex projects with hard deadlines and defined outcomes.  Being able to plan and manage projects and stakeholders is a capability that underpins your success. You need a minimum of two years IT project management work experience.
  • Negotiation: There are rarely easy answers in what we do.  The combination of innovation ambition and grant funding terms and conditions creates tension.  Negotiating through this and reaching solutions that enable us to achieve our innovation objectives and at the same time meet or exceed our funders’ expectation, is a skill you will use every day.
  • Taking initiative:  Continuously improve and identifying opportunities for learning: the way we do things and the user experience
  • Prototyping and experimenting: Looking for opportunities to improve how we work, leverage our technology platforms, and find efficiencies that can be shared across the organisation

Skills and Qualities

  • Proactive, service-oriented attitude
  • Engagement and enthusiasm with both business and technology
  • Technical and structured mindset
  • Problem solver, bringing creative solutions to complicated problems.
  • Ability to keep the big picture in mind while focusing on the detail and complexities of implementation
  • Analytical with attention to detail and ability to learn quickly and structure information to support decision making and planning
  • System thinking – observing and responding to technology and business interconnectivity
  • Diplomatic, seeking ways to resolve often difficult questions within the framework of policies, procedures and compliance
  • Resilience; saying no respectfully but firmly; holding the line on compliance, rules, regulations, whilst being creative
  • Optimistic with a can-do attitude

ADDITIONAL INFORMATION

Please note that candidates must have the right to work in the EU prior to applying for the position. The successful candidate will normally be based at the nearest EIT Climate-KIC office to where they are currently living.

Our application and recruitment process

Climate-KIC values diversity and welcomes applications from all suitably qualified candidates regardless of age, gender, race, disability, sexual orientation, religion or ethnic background.

Your application should be written in English and consist of:

  • a full curriculum vitae
  • a covering letter describing briefly how your profile, skills and experience meet the criteria outlined in the person specification, and outlining your interest in and vision for the role.
  • your current salary
  • where you saw this role advertised.

Please send your full application using the “apply now” button above. You should state your full name, followed by the role for which you are applying for in the subject line of the email. The deadline for receipt of applications is 23.59 GMT on the date published on the job advert.

Receipt of your application will be acknowledged by email.

Your application will be reviewed on or around the closing date for the vacancy for which you have applied. If your application is shortlisted for interview, you will be contacted directly by Climate-KIC.

Candidates invited to a first interview, will be notified of the outcome and informed about next stages if they are successful.

NB/ This advertisement will be taken down from the website after the closing date so it is a good idea to copy and keep the text for reference to use should you be invited to interview.

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