JOB VACANCY

Digital Transformation Orchestrator

DIVISION
Tech Team
CONTRACT
Permanent Contract
APPLY BY
14 May 2021
SALARY
Competitive for Not-for-Profit Organisation
START DATE
As soon as possible
LOCATION
Austria, Belgium, Hungary, Italy, Netherlands, Poland, Spain
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BACKGROUND

EIT Climate-KIC (Knowledge and Innovation Community) is Europe’s foremost climate innovation initiative. Our mission is to leverage the power of innovation to build a zero-carbon, climate-resilient, just, and inclusive society. Climate-KIC’s strategy, Transformation, in Time, responds to the need for a 1.5° aligned, systemic approach to reversing global warming and developing climate resilience, commensurate with the complexity, scale and requisite pace of response to the climate challenge.

Established in 2010 and headquartered in Amsterdam, we orchestrate a community of more than 400 organisations comprised of large corporations and SMEs, municipal and regional governments, universities and research institutes, as well as non-governmental organisations and uncommon actors. We are an organisation of circa 160 people. We operate out of 13 hubs across Europe and conduct activities in 39 countries globally. We have historically managed €80-100 million per year in grants, provided predominantly by our founder and core funder, the European Institute for Innovation and Technology (EIT). We are transitioning to a multi-funder model with the objective of maintaining a flow of funds of circa €100 million annually to our community and to problem owners to deliver impact.

We use a portfolio approach for developing and deploying innovation, entrepreneurship, education and community mobilisation to unlock structural change in systems where emissions are tough to reduce – cities, land-use, industry, and finance. We do so by combining activities and innovation outputs from applied research, learning and reskilling, start-up incubation, movement building and innovation ecosystem building. Over the last ten years we have supported more than 4,500 businesses, in over 50 countries, that have gone on to attract over €1.5 bln of capital and featured regularly in the Forbes 30 under 30 European list. Our education programmes have influenced the lives of over 45,000 people who have launched a movement building alumni community. In 2019, we launched Deep Demonstrations, a demand-led methodology for composing innovation portfolios across technology, policy, finance, social change, citizen engagement, and other relevant levers of change, in order to generate options and test transition pathways for place-based systems and value chains.

Our goals for 2027 are to ensure that 200,000 people across Europe are equipped with enhanced climate-relevant innovation and entrepreneurial skills; 10 million people benefit from improved resilience to the impacts of climate change; 50 cities, countries, regions and large scale businesses across Europe are achieving net-zero as a result of partnership with EIT Climate-KIC; 500 million tons of CO2 eq. emissions have been avoided cumulatively (approx. 1/10 annual EU production) and we have succeeded in leveraging €100 bln to scale-up innovations tackling climate change. Ultimately, we aim to become a leader in systemic innovation that contributes to a paradigm shift from a linear, industrial production system to a circular, regenerative model, leveraging the power of our unique community of innovators and inspiring change beyond it.

PURPOSE OF THE ROLE

To deliver on our Transformation, in Time strategy, we need a wealth of talent to work together across our innovation objectives. As Orchestrator of Digital Transformation, you will play a leading role in the Enabling Services team, who together enable the organisation to deliver innovation that creates the change we have committed to, meet our funders’ needs, and support our partners and community to work seamlessly alongside us.

For much of EIT Climate-KIC’s history, we have worked with a single large grantor (EIT) and a set of relationships that involved us re-granting with a predominantly administrative role. As we have shifted our strategy and taken on a more proactive orchestration role for systems transformation, transitioning to work with multiple funders and with a community of partners with a range of diverse interests, we have expanded the types of relationships, needs and expectations we need to service. What we therefore describe as ‘enabling services’ is service of long standing, diverse relationships, agile, responsive and adaptive, and focused on delivering impact across multiple initiatives and interfaces, not only within individual projects.

The absolute heart of our strategy and ultimately our ability to deliver meaningful impact on climate change, is through mobilisation of our community of partners, challenge owners, funders, students, entrepreneurs and alumni, and connecting with other communities who are driving change. One of our key roles in being a system change agent is to provide the support, stimulus, and connectivity for these communities and the people within them to find each other, generate transformative ideas and to take action. As our community has increased and diversified, and we have new types of relationships within our community, we have seen the need for much more integrated ways of working with, mobilising and supporting best the multiple different stakeholders, partners, community members and citizens.

The role of the Digital Transformation Orchestrator is to co-design and implement the digital services needed to ensure our teams, our community and our funders can thrive in partnership, including scalable support systems (e.g. customer support processes) and digital service offers from Climate-KIC to the community, ensuring all of the above can be integrated into existing processes, rules and budgetary constraints. As Digital Transformation Orchestrator, you will partner with team members across Climate-KIC, with our community and with funders, to surface and understand the needs of the organisation and our activities, devising IT roadmaps and manage our digitalisation portfolio to implement impactful solutions. You will bring to life technology as a lever of change to Climate-KIC, and to our work with our partners. As a globally active community manager, we see information technology as the key enabler to link our community members and our funders, share information, and catalyse engagement. We consider technology more than just an enabler of our business: our strategic aspiration is to position ourselves right at the cutting edge of technological innovation to explore the edges and potential of emerging technologies, experiment with the most promising breakthroughs and demonstrate their usefulness to our community and the broader public.

Over the past three years, we have made solid strides toward this ambition. We have been focusing on the establishment, consolidation, and optimization of business-enabling core capabilities to unlock efficiency gains, better connect with and empower our teams and our community, and improve our ability to manage financial, reputational, and operational risks through compliant and cost effective systems. The new Digital Transformation Orchestrator can build on these efforts and embed a dynamic approach of continuous improvement and iteration in our digital support functions, while inspiring capacity building in the organisation as a whole. It is now time for us to take our technological capabilities to the next level by further developing and launching cutting-edge multi-agent engagement and interaction platforms to experiment with sense making, evaluative learning, decision support and performance management and fully integrating our data analysis capabilities, including interactive information visualisation, into our corporate decision-making, innovation selection and impact monitoring processes.

We are seeking an experienced, creative and edgy individual with a unique blend of leadership, management, and technical skills to lead our digital transformation effort. She/he will evolve the role of IT from a function primarily concerned with providing hardware and productivity tools at a high service level to an enabler of our value proposition: a generator of critical strategic innovation intelligence; a contributor to our portfolio composition process; a key enabler of zero-carbon Climate-KIC; and an instigator of experiments at the interface of digital innovation and climate innovation.

This will require a highly innovative person, at ease with complexity and the uncertainty that comes with it. Mindset matters. We are looking for someone who combines systems thinking with a deeply practical, solutions-finding approach, and uses both to contribute to shaping a truly 21st century organisation; someone who can design and implement systems, structures, mechanisms, tools and processes that will enable EIT Climate-KIC to support thousands of organisations across the world to effect change at a planetary scale.

Finally, what to expect in terms of ways of working. EIT Climate-KIC is in the course of a deliberate evolution to new organisational forms and structures that are designed to support a complex adaptive system – a ‘Team of Teams’. Our organisational design reflects the unusual multi-laterality and complexity of the work we are doing and the relationships we need to establish and sustain in order to do that work effectively. We draw inspiration from deliberately developmental, ‘teal’ organisations, holacracy and leadership in complexity approaches. It is our aspiration to be an organisation that makes the most of the capabilities and adaptive learning abilities of every one of its members through distributed leadership, empowerment and self-management, and intelligent risk-taking.

We are looking for the successful candidate in this role to role model supportive and collaborative leadership, working closely with teams across EIT Climate-KIC to empower and enable effective teamwork and partnership and to evolve our ways of working to model the change we want to see in the world.

KEY RESPONSIBILITIES

Leadership & Impact Enablement

  • Contribute to the main decision-making processes of the organisation, adopting decisions within the scope of responsibilities and contributing to organisation-wide decision making through engagement with EIT Climate-KIC’s Management Team.
  • Contribute to building and facilitating a ‘Team of Teams’ working model across our organisation, and a deliberately developmental culture, to encourage empowerment, adaptive leadership, individual and collective accountability, self-organisation, deep listening, empathy, teamwork, and resilience.
  • Foster EIT Climate-KIC communities to strengthen collaboration across teams, appreciation for the value of diverse perspectives, personal development, organisational capability building, and sense-making in service of impact monitoring and learning. We use Communities of Purpose to generate learning and knowledge from our work and Communities of Practice to build capability in core skills.

Digital Strategy

  • Formulate a vision for Climate-KIC’s future digital capabilities and services
  • Develop and implement a long-term digital transformation strategy that balances robust support for compliance-driven granting, financial reporting and impact evaluation with innovation-appropriate systems, applications and tools to support and enhance experimentation.
  • Conduct a skills and resource gap analysis and develop a long-term resourcing plan
  • Develop a platform strategy for Climate-KIC’s digital innovation and education services

Platforms, Associated Support Services, and Web Portfolio

  • Develop, implement, and continuously improve integrated processes, procedures, IT platforms, systems and tools suited to enabling and powering the mix of our activities
  • Develop and maintain appropriate enterprise platforms and systems designed to encourage, enable and support operational excellence.
  • Manage our hardware and software portfolio and the security and integrity of our IT environment, ensuring that information is managed strategically and in compliance with emerging standards and regulation (incl. with regards to GDPR)
  • Lead the technical management of our web portfolio (collaboration tools, project/programme management, integration, security, hosting, etc.) and remote working portfolio (video conferencing, telepresence, remote robotics)
  • Manage our external support service providers
  • Provide thought leadership and implementation support for the roll-out of a zero-carbon Climate-KIC strategy, optimised to support virtual working.

Grant Management, Programme Management & MEL Support

  • In close collaboration with the COO, Grant Management team, Business Desk and Community Desk, develop and maintain systems to enable, monitor, evaluate, improve, and report on the execution of Climate-KIC’s main business (portfolio reports, KPIs, dashboards)
  • Lead our Grant Management and CRM systems’ continuous improvement processes
  • Manage the repositioning, consolidation and eventual overhaul of our intranet (currently on SharePoint)
  • Lead the ongoing rollout of our new ERP system (Unit 4) and ensure continuous improvement

Information Management

  • Lead the design and implementation of our data architecture and governance structure
  • Manage and improve our ongoing data integration and warehousing initiative (Snowflake, Talend)
  • Lead our ongoing efforts in GDPR compliance

Digital Transformation and Innovation

  • Lead on the design and implementation of cutting-edge multi-agent engagement and interaction platforms in close collaboration with our Social Activation and Community Mobilisation team
  • Oversee the full integration of our data science, analysis, and interactive visualization capabilities into our corporate systems (business development, communications, MEL) in close collaboration with the CSO
  • Identify and experiment with the latest cloud-based productivity tools to improve efficiency, risk management capabilities, collaborative experience, and information flow.
  • Build capability in dynamic visualisation and information modelling as well as complex systems representation to support sense-making in partnership with the Learning Services team.

Community Model

  • In close collaboration with the Social Activation and Community Mobilisation, Communications and Demand Generation teams, create the enabling conditions and service culture to ensure that Climate-KIC’s digital systems and information design are responsive to partner and community needs and expectations as well as funder needs.
  • Create and implement formal and informal digital systems, platforms and tools to enable complex adaptive networks to grow and thrive. This includes:
    • The capture, codification and transfer of data about our Community.
    • Examining the user experience of being a Community member as the basis of interventions and connecting across Climate-KIC to build integrated and ‘user-friendly’ approaches.
    • Producing protocols and guides for an inclusive, multi-stakeholder process.

 People Enablement

  • Ensure that Climate-KIC’s systems, and information design are responsive the needs of our people, and supporting the People Team in the pursuit of its objectives, employment policy requirements, resourcing management, performance and development practices.
  • Manage team members across multiple functions and countries.
  • Provide sponsorship and leadership for a focus on workplace health and safety, particularly with respect to emotional wellbeing and work/life balance

Thought Leadership

  • Contribute to Climate-KIC community thinking and experimentation at the interface between digital transformation and systems innovation to address climate change
  • Contribute to design and sense-making of experiments in digital transformation applied to Climate-KIC itself and/or as part of Climate-KIC portfolio initiatives.

Strategic Partnerships & Fundraising

  • Identify and develop strategic service partnerships in pursuit of our long-term digital strategy
  • Prospect, identify, and engage with potential funders to co-finance our digital transformation

KEY WORKING RELATIONSHIPS

  • COO
  • CEO, CSO, CFO
  • EIT Climate-KIC Management Team
  • Teams: Technology, Operations, Social Activation and Community Mobilisation, Strategy, MEL, Portfolio Orchestration, Demand Generation, Future Funding, Finance, People, Performance Development, Legal,, Communications, Policy and EU Affairs
  • Climate-KIC Partners
  • Association Climate-KIC Governing Board
  • EIT and other funders

REQUIRED BACKGROUND & QUALIFICATIONS

Qualifications

  • Relevant academic degree or qualification

Experience

  • A strong track record of information technology and digital transformation leadership at a senior level in a complex, distributed knowledge organisation or funding/grant-making organisation, ideally pan-European or multinational
  • Solid managerial experience (10 years as an indicator), including responsibility for personnel, budget, financial administration, technology project management, programme development and management
  • Experience with data-driven and technology-enabled (platform) organisations, ideally with experience in a range of cloud services and online collaboration platforms, as well as applications of machine learning and other forms of artificial intelligence
  • Experience in data capture and analysis, in evaluating and assessing organisational impact and in using learning and evidence from data to improve organisational capacity and practice, to inform policy development, business planning, service delivery and future developments.
  • Proven track record of successfully developing high-performing teams, leading, managing, empowering, and learning from others, especially in change and transformation.

Skills

  • Familiarity and proficiency in multi-lateral project and programme management
  • Highly-developed process and systems design skills
  • Ability to make sense of complex ideas (often with multiple and often competing stakeholders) and using design methodologies to turn these into relationship models and underpinning mechanisms required to support a Community to work in a highly integrated way
  • Expertise in deriving insight and using knowledge from data collected. This should include an understanding of how to visualise/present meaningful information and insight for different uses and audiences.
  • Able to work in an international, distributed, and multicultural team
  • Evidence of being able to build effective and sustainable relationships internally and externally.
  • Highly-developed adaptive leadership / leadership in complexity skills, emphasizing listening to learn, empathy, human-centred design, agility, empowerment, and collaboration
  • Familiarity and proficiency in coaching others; able to build capacity by investing in the development of others and in the development of self.
  • Fluency in English, excellent written and verbal communication skills, and ideally in at least one other European language

  Qualities, Personal Style, and Approach

  • Articulate and dynamic, with highly developed interpersonal skills and the ability to communicate effectively, inspire and motivate people.
  • Growth mindset; highly adaptable, flexible and resilient: able to work effectively in ambiguity and complexity and to respond dynamically to change.
  • Customer service ethos and commitment to continuous improvement
  • Solutions focused, with a “can do” attitude
  • Proactive, commercial approach, entrepreneurial

Our application and recruitment process

Climate-KIC values diversity and welcomes applications from all suitably qualified candidates regardless of age, gender, race, disability, sexual orientation, religion or ethnic background.

Your application should be written in English and consist of:

  • a full curriculum vitae
  • a covering letter describing briefly how your profile, skills and experience meet the criteria outlined in the person specification, and outlining your interest in and vision for the role.
  • your current salary
  • where you saw this role advertised.

Please send your full application using the “apply now” button above. You should state your full name, followed by the role for which you are applying for in the subject line of the email. The deadline for receipt of applications is 23.59 GMT on the date published on the job advert.

Receipt of your application will be acknowledged by email.

Your application will be reviewed on or around the closing date for the vacancy for which you have applied. If your application is shortlisted for interview, you will be contacted directly by Climate-KIC.

Candidates invited to a first interview, will be notified of the outcome and informed about next stages if they are successful.

NB/ This advertisement will be taken down from the website after the closing date so it is a good idea to copy and keep the text for reference to use should you be invited to interview.

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